The Movistar IQ (Idiot Quotient) Test
Posted by urufish on March 21, 2008
This one’s easy. Just go to www. movistar.com.uy, click on usuario and try to get anything important done.
Earlier this week, I had emailed Movistar’s ‘attencion al cliente’ advising them that the credit card they’re using for autodebit had been cancelled. I had another one and wanted to change it.
I immediately received an email stating that ‘due to large volumes of emails at this time, they would get to me when they could’. 3 days later I got a nice email telling me, among other things, that I could use the web portal. It said that your user name is the last 6 digits of your phone number. Your password is your cedula or passport #, whichever applied.
This caused me great joy, (still haven’t learned my lessons about Uruguay). I now had access to my account on line. Couldnt wait to try it out. I went to the site, clicked on ‘usuarios’, after a few attempts figured out it was my wife’s cedula on file and I was in. This caused me even greater joy, (still haven’t learned my lessons about Uruguay).
Access gets you to ‘hello Sra Fisher’ screen. The sub menus are: Telefonia, Internet, Cambio de Clave and Exit. None of these seemed to apply to what I want to; change my autodebit credit card, so I started my journey by clicking Telefonia. That takes you to a sub menu with one item. Consultar Factura. That wasn’t what I was looking for but since I have online access to view and print my other phone bills, I decided to add Movistar’s bill to my electronic stable. I clicked it. This takes you to, ready for this one, another login screen. Duhhhh.. OK.. Let’s see if I can figure this one out. It asks for your Cuenta and then your PIN. We only have one account with Movistar so I pulled last month’s invoice and entered the cuenta (account) number. That left me with trying to figure out what the PIN was. The only place I’ve seen PIN used with Movistar is with the phone itself-the chip. So I looked up the PIN and entered it. No banana. So I rooted around for any other possible PIN they could be looking. Still no banana. So I tried my wife’s cedula again. That brought me to the 3 strike rule and you guessed it, I’m barred for life. This particular service is now bloqueado. I guess that puts me futher behind than when I had no access at all.
OK.. So much for consulting your phone bill on line.. Let’s try something else. So I went back and clicked on the Internet option.
There are a lot more options here. First is that ‘consultar factura’ thing. No point trying that now is there? Then there’s Consultar Accessos, Activar Direccion de correo en USA, Paginas Pesonalex, Busquedas Web, Humanizadas, Casilla de Fax, Aviso de Email, Email Adicionales, Consumos IPass, Llenar la encuesta
So I tried Consultar Accessos… This one sounds pretty good. I always wanted to know the details of my usage but the invoices dont show that. They just tell you how many minutes you use. The screen defaults to Marzo (this is March) so I stupidly clicked on that. Nothing. That’s becuase no cell provider calculates your usage dynamically, (none I’ve seen anyway). They put that information up when they calculate your invoice. So I clicked on Feburary… Still nothing. That concerned me, so I clicked January, then December. Nothing. There’s no construction sign. I assume that either this thing is going to work someday, is broke now or I have to pay extra for this to work.
Let’s try Activar Direccion de correo en USA. Whoah. That one took me totally by surprise. It’s an advertisement for Miami Box. You can subscribe to the service from this web page. Just what I needed. Yah right.
Next stop is Paginas Personales. It’s also an advertisement. You can have your web site hosted with Movistar… How quaint. In fact, Busquedas Web, and Humanizades are all propaganda for additional services.
Casilla de Fax, Aviso de E-Mail and E-Mail adicionales are services you can add to your account. This gives you a number people can send faxes to which are then forwarded to you via email.
IPass looks like the old dialup internet service thing. Had that with Sprint many suns ago.
The last one, Llenar la ncuesta means exactly that. You go there to rate their services. I dont feel right doing this because maybe the reason I cant get anything out of the website useful to me is my comprehension of the language. I dont see anywhere I can click ‘English’ 🙂
So here we are, no further ahead…. but you never know what can happen in the future.. intentionally or plain, dumb luck.
PS… When I emailed Movistar about the change of credit card, I also emailed Primus, my cell provider in Canada. A Primus customer service rep replied the next morning, asking me for the new credit card info. I replied. Later that day I got a confirmation.